Refund policy

At MINAY, we want you to feel confident in your purchase. If your piece isn’t quite right, we offer a 30 day return period from the date of delivery, subject to the conditions outlined below.

REFUND ELIGIBILITY

To qualify for a refund, items must be returned within 30 days of delivery, unworn and in their original condition, with all original packaging included.

Items that show signs of wear, accidental damage or misuse may not be eligible for a refund, except where your statutory rights apply.

HOW TO REQUEST A REFUND

To initiate a return, please contact our team with your order number and a brief explanation of your request. We will guide you through the return process and provide any necessary instructions.

REFUND PROCESSING

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.